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RETURNS/EXCHANGES

FINAL SALE POLICY

Please be advised that select purchases from Uncertn are final. Once a product is bought, we do not accept returns, exchanges, or provide refunds. This is due to most items being made-to-order. Please check the product's description for return eligibility.

WOMEN ITEM RETURNS

We offer 30-day hassle-free returns and exchanges for all Women Collection products. All domestic (CA & US) returns can be returned with a prepaid label (label cost will be deducted from refund) or you can send back your return with you own label for a full refund.
For International Returns - All customers located outside of the U.S. and Canada are responsible for covering the cost of return shipping as well as any applicable duties and taxes. Returns must be sent back using a tracked shipping service.

For a return to be accepted, products must arrive back in their original condition, clean, unworn, and free from marks or odors. Items may be denied if any of the following apply:

  • Item has been or shows signs of being washed or worn.

  • Marks from deodorant or makeup

  • Spots, stains, or discoloration

  • Heavy creasing beyond normal try-on

  • Removed or missing care/size tags 

  • Presence of pet hair or lint

  • Strong or lingering scents (perfume, smoke, detergent, etc.)

  • Visible damage or wear

  • Damage caused by outside factors

START YOUR RETURN

 

DEFECTIVE ITEMS

In the unlikely event that you receive a defective item, we would be more than happy to offer you a full refund or replace the item! To submit a return request for a defective item, please email our support team at support@uncertn.com. Items marked as defective must have a picture of the faulty item including the defect, Uncertn logo and Uncertn tag when submitting the return request to be approved. We are not responsible for defects caused by excessive wear, incorrect washing/care and/or external forces. All claims for defective items must be made within 30-days of delivery.


ORDER CANCELLATIONS

Orders can only be canceled within 10 minutes of placement. Unfortunately, we are unable to cancel orders once this 10-minute window has passed.

 

*It's the sole customer's responsibility to enter the correct shipping/billing information when ordering. Items won't be replaced or refunded if sent to an incorrect shipping address or if delivery fails. We are not responsible for lost/stolen items while in transit. It's the customer's responsibility for shipping fee adjustments if using a different mailer bag (not the original Uncertn Mailer Bag) when shipping back an order. Refunds can only be processed to the original payment method. It's the responsibility of the customer to ensure that the payment information provided is correct and active. Any customs duties/import fees are the responsibility of the customer and will not be refunded. Uncertn is not responsible for damages caused by external forces and/or transport.